Privacy Policy

At Rapid Fix, we understand the importance of protecting your personal data and keeping your information safe. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Rapid Fix provides emergency electrical and plumbing call-out services. We are the data controller for the personal data we collect and process.

What Personal Data We Collect

We may collect and process the following personal information to provide you with a service:

• Name
   
• Address (including service address)
   
• Telephone number
   
• Email address
   
• Details relating to the work requested
   
• Payment or billing information (where applicable)
   

How We Collect Your Data

We collect personal data directly from you when you:

• Contact us by phone, email, or online
   
• Request emergency or scheduled services
   
• Provide payment details for our services
   

Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Contractual necessity – to provide emergency electrical or plumbing services
   
• Legitimate interests – to communicate with you, manage bookings, and run our business effectively
   
• Legal obligation – to comply with accounting, tax, or regulatory requirements
   
• Consent – where required, such as for marketing communications (if applicable)
   

How We Use Your Personal Data

We use your personal data to:

• Respond to service requests and enquiries
   
• Attend and carry out electrical or plumbing work
   
• Communicate with you regarding appointments and services
   
• Process payments and issue invoices
   
• Maintain business and financial records
   
• Comply with legal and regulatory obligations
   

Sharing Your Data

We do not sell or rent your personal data.
We may share your data only where necessary, including:

• With our trusted contractor partners (electricians and plumbers) for them to carry out the service or repair you have requested. 

• With trusted service providers (e.g. payment processors or accountants)
   
• Where required by law or regulatory authorities
   

All third parties are required to handle your data securely and in compliance with GDPR.

Data Retention

We only retain personal data for as long as necessary:

• Service and contact details: for the duration of the service relationship
   
• Financial records: retained for up to 6 years to meet legal and tax requirements
   

Once data is no longer required, it is securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Your Data Protection Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate or incomplete data
   
• Request erasure of your data in certain circumstances
   
• Request restriction of processing
   
• Object to processing based on legitimate interests
   
• Request data portability (where applicable)
   

To exercise any of these rights, please get in touch with us using the details below.

It is important that the personal data we hold about you is accurate and up to date. Please notify us if your details change.

We may update this Privacy Policy from time to time to reflect changes in law or our practices.

This policy was last updated on 28th of August 2026.